Ultimate Clean Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect information that you voluntarily provide to us and information that we collect automatically when you use our website or services.

a. Personal Information:

• When you contact us or request our services, we may collect personal information, including your name, phone number, and address.

b. Usage Information:

• We collect data on how you interact with our website, such as your IP address, browser type, operating system, and pages visited.

c. Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. You can adjust your browser settings to reject cookies, but this may affect the functionality of our site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, managing, and improving our services.
• Communicating with you, including responding to your inquiries and service requests.
• Processing transactions and sending you invoices or confirmations.
• Enhancing your user experience on our website.
• Monitoring and analysing usage and trends to improve our site and services.
• Complying with legal obligations.
• Offering a yearly reminder for services, provided there are legitimate interests-such as offering an already purchased service the year before ie gutter cleaning.

3. How We Share Your Information

We do not sell your information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties must protect your information and only use it as we directed.
• For Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes or to protect the rights, property, or safety of Ultimate Clean Solutions, our clients, or others.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction, subject to the same privacy commitments.

4. Security of Your Information

We take reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no internet transmission is fully secure, and we cannot guarantee absolute security. When physical bookings are made, this is secured in a diary that is not shared with others and does not leave the home address.

5. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate information.
• Request the deletion of your personal information, subject to any legal obligations we may have to retain it.
• Opt out of marketing communications by following the unsubscribe instructions in any marketing email or contacting us directly.
• Opt out of yearly service reminders at any time.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Last updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ultimate Clean Solutions
Phone: 0131 5606 642
Address: 55 Lothian Street, Edinburgh, Scotland EH1 1HB